A customer who ordered a phone cover from Coverly.in for ₹850 says they received the wrong product and discovered what appears to be fake or incomplete contact information on the retailer’s website. The case highlights a growing problem with small online stores that look legitimate at first glance but can leave buyers out of pocket and unsure where to turn.
What happened
According to the customer’s account, they placed an order on Coverly.in and paid the listed price of ₹850. When the parcel arrived it contained a different, low-value phone cover — not the item purchased. Attempts to contact the seller through the contact details on the site reportedly failed because the phone numbers and email addresses were not valid or responsive. The buyer has since flagged the issue publicly and is seeking a refund or replacement.
Independent verification by Toofan Express found several red flags associated with the website, suggesting that buyers should exercise caution when shopping there.
Why this matters: online shopping fraud is rising
Online purchase fraud and wrong-delivery complaints are among the most common forms of consumer cybercrime in India. The country has seen a rapid rise in online fraud reports, with millions of complaints and significant financial losses being recorded. Authorities encourage victims to report such incidents through the National Cyber Crime Reporting Portal to ensure proper investigation and resolution.
Signals that the store may be risky
When evaluating small e-commerce stores, watch for these red flags — several of which were observed in Coverly.in:
- Hidden WHOIS or owner identity and newly registered domain age.
- Poor or no verifiable contact or address details on the site.
- No verified third-party reviews or inconsistent feedback across platforms.
- Reports of wrong or low-value items delivered compared to what was advertised.
These signs do not prove criminal intent by themselves, but together they raise the risk for unsuspecting buyers.
Immediate steps victims should take
If you ordered from Coverly.in (or a similar site) and received the wrong product, here’s what you should do:
- Keep records — save receipts, order confirmations, payment IDs, and photos of the wrong item.
- Contact the seller — use every available communication method listed on the site.
- Contact your bank or payment provider — raise a dispute or chargeback if the seller is unresponsive.
- Report the case — file a complaint on the National Cyber Crime Reporting Portal (cybercrime.gov.in).
- File a consumer complaint — you can approach the consumer court or online grievance portals for low-value claims.
How to protect yourself next time
- Prefer established marketplaces with verified buyer protection.
- Check independent site reviews and domain age before placing orders.
- Pay using secure methods that allow refunds or chargebacks.
- Be skeptical of unusually low prices for branded products.
Frequently Asked Questions (FAQs)
1. Can I get my ₹850 back if Coverly.in won’t respond?
Yes, contact your bank or payment app immediately and raise a dispute or chargeback request. Many providers refund customers when fraud is verified.
2. Where do I file a cybercrime complaint in India?
Use the National Cyber Crime Reporting Portal at cybercrime.gov.in.
3. Is reporting to the portal enough to get a refund?
Reporting starts official action, but refunds depend on investigation results and the payment provider’s process.
4. Can I file a consumer court case for ₹850?
Yes, small-value disputes can be filed in district consumer forums or through online complaint systems.
5. How long do investigations take?
Timelines vary depending on the case and location. Regular follow-ups are recommended.
6. What evidence helps my complaint?
Order screenshots, transaction IDs, photos of the received item, and screenshots of communication with the seller.
7. Should I post a public complaint on social media?
Public posts can help warn others and sometimes prompt a response, but ensure your claims are factual.
8. What if the seller asks me to return the wrong item first?
Be cautious — scammers sometimes disappear after requesting returns. Consult your bank or consumer protection service before shipping anything back.
9. Can I blacklist the seller?
You can report the domain to consumer review portals and scam-reporting sites so other buyers are alerted.
10. Are scam-detection sites always accurate?
No, they only highlight risk signals. Use them for guidance but also verify details independently.
11. Should I contact the courier company?
Yes, courier records can show shipping details and help in proving what was actually sent.
12. Will filing a police FIR help?
Yes, an FIR officially documents your complaint and helps trace bank accounts and contact numbers linked to the seller.
Conclusion
Small e-commerce stores can be convenient but risky if contact details, reviews, or trust signals are missing. If you — or someone you know — ordered from Coverly.in and received the wrong product for ₹850, act immediately: document everything, contact your payment provider, and file a complaint on the National Cyber Crime Reporting Portal. Toofan Express advises buyers to always verify online stores and shop from trusted marketplaces to avoid online shopping scams.
|Report by Toofan Express